Terms & Conditions

1. About These Terms

These Terms and Conditions govern the provision of interior design services by Pendora, a design practice based at Lebuh Pantai, George Town, 10300 Pulau Pinang, Malaysia. By engaging Pendora for any service, you agree to the terms set out here.

These terms apply to all three service offerings: Heritage Assessment and Conversation, Detailed Heritage Interior Documentation, and On-Site Coordination with Specialist Trades. Where a written engagement letter or service agreement is issued, that document should be read alongside these terms. In the event of any conflict, the engagement letter takes precedence.

2. Scope of Services

Pendora provides interior design services only. Our work covers concept, planning, documentation, visual presentation, material specification, and on-site coordination with specialist trades. Our services do not constitute and should not be relied upon as structural engineering, architectural services, quantity surveying, legal advice, or any other regulated professional practice.

All services are scoped at the time of engagement. Work outside the agreed scope — including additional properties, additional revision rounds, or site visits beyond those specified — will be quoted separately before any additional work begins.

Service fees are as stated on our website and in your engagement letter. Fees are quoted in Malaysian Ringgit (RM) inclusive of applicable taxes unless stated otherwise.

3. Engagement and Payment

An engagement commences once Pendora has issued an engagement letter and received confirmation from you, along with any deposit specified. Standard payment terms are as follows:

• Heritage Assessment and Conversation (RM 580): Payment in full is due before the on-site visit takes place.
• Detailed Heritage Interior Documentation (RM 4,250): A deposit of 50% is due at the start of the engagement. The remaining 50% is due upon delivery of the first complete draft.
• On-Site Coordination with Specialist Trades (RM 3,150): A deposit of 40% is due at the start of the engagement. The remaining 60% is invoiced monthly in equal instalments over the coordination period.

Payments are accepted by bank transfer to Pendora's designated account. Details are provided on each invoice. Work may be paused if an invoice remains unpaid beyond 14 days of the due date.

4. Revisions and Amendments

The Detailed Heritage Interior Documentation service includes two rounds of revisions, as described in the service specification. A revision round means a single consolidated set of written comments from the client, addressed in one subsequent updated document.

Revisions that materially change the project scope — such as changes to the property being documented, significant changes to the brief, or requests made after the revision allowance has been used — may be accommodated at an additional fee, to be agreed in writing before the work proceeds.

5. Client Responsibilities

To allow Pendora to carry out services effectively, the client agrees to:

• Provide reasonable access to the property at agreed times for site visits
• Supply any relevant existing documentation — title deeds, previous surveys, conservation authority correspondence — where held
• Respond to queries and review drafts within a reasonable timeframe, generally within 14 days
• Inform Pendora promptly of any changes to the property's condition, ownership, or planning status that may affect the engagement

Where delays in providing access or information affect the timeline of the engagement, Pendora is not responsible for any consequent delay in delivery.

6. Intellectual Property

All drawings, documents, reports, 3D visualisations, photographs, and written assessments produced by Pendora remain the intellectual property of Pendora until all fees relating to the engagement have been paid in full.

Upon receipt of full payment, Pendora grants the client a non-exclusive licence to use the deliverables for the purposes of the specific property engagement. This licence covers use in planning applications, contractor briefs, and conservation authority submissions relating to that property.

The deliverables may not be reproduced commercially, adapted for use on a different property, or shared publicly in a manner that implies endorsement by Pendora without prior written agreement.

7. Limitation of Liability

Pendora's liability to the client in connection with any engagement is limited to the fees paid for the specific service in question. Pendora is not liable for any indirect loss, consequential loss, loss of profit, or damage arising from decisions made by the client or contractor on the basis of our deliverables.

Our assessments and documentation are prepared with care and based on visual inspection and the information available at the time. They do not constitute a structural survey, a legal opinion on title, or a conservation authority determination. Pendora makes no representation as to what a conservation authority, local council, or other regulatory body will or will not permit.

Where specialist trades are coordinated as part of the On-Site Coordination service, those trades are engaged directly by and under contract to the client. Pendora's role is that of a coordinating designer and does not extend to project management, contract administration, or assumption of the trades' obligations.

8. Cancellation

Either party may end an engagement by giving 14 days' written notice. In the event of cancellation by the client:

• Work completed up to the date of the cancellation notice will be invoiced and is payable
• Any deposit paid that exceeds the value of work completed will be returned within 21 days
• Deliverables completed and paid for will be released to the client

In the event of cancellation by Pendora — which would occur only in exceptional circumstances — any fees paid for work not yet completed will be returned within 21 days and all completed deliverables will be released.

9. Confidentiality

Both parties agree to treat as confidential any proprietary information shared in connection with an engagement. Pendora will not share photographs, drawings, or details of a client's property with third parties — other than as required to carry out the agreed services — without the client's written consent. Similarly, clients are asked to treat any proprietary studio methodologies or pricing structures shared in the course of an engagement as confidential.

10. Portfolio Use

Pendora may wish to include completed projects in its portfolio — on its website or in presentations to prospective clients. We will request your permission before doing so. Where permission is given, only general descriptors (street name, approximate period, nature of works) will be used; no personal information about the client will be published.

11. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising in connection with an engagement that cannot be resolved by mutual discussion will be referred to the courts of Malaysia, with Penang as the preferred jurisdiction.

12. Updates to These Terms

Pendora may update these Terms and Conditions from time to time. Changes will be published on this page with a revised effective date. Terms in force at the time of your engagement letter govern that engagement. Updated terms apply to new engagements entered into after the revised effective date.

13. Contact

Questions about these terms are welcome. Please contact the studio at: